Have a query? Check out the our list of Frequently asked questions on Shipping, Order tracking, Warranty , Returns or Afterpay? 

Do you ship to international locations?

We currently do not ship outside Australia.

Where are orders shipped from?

Orders are shipped directly from our Supplier’s Warehouses located within Australia. Our supplier warehouses are located across all the states and shipping will be done from the closest location depending upon product availability.

When will my order be shipped?

Orders are generally shipped the next working day after full payment is received.

When can I expect to receive my order?

Orders are shipped within 24 hours of receiving payment and a shipment reference number will be sent to you for tracking. Please give 8 to 10 days for standard postage or 3 to 5 days for express shipping.

Which courier service do you use?

While, AusPost is our preferred service provider, due to weight restrictions other courier service providers may be used based on their location and best delivery timelines.

How can I track my order?

Once shipment has been processed, you will receive the tracking information. You can then, track your order using the tracking number provided in your dispatch confirmation email. Visit the courier's website and enter the tracking number to view the status of your shipment.

What information do I need to track my order?

To track your order, you will need the following information:

• Order Number

• Tracking Number

• Email or Phone Number

   

Where can I find my tracking number?

Your tracking number is included in the dispatch confirmation email sent to you once your order has been shipped.

What should I do if I haven’t received a tracking number?

If you haven’t received a tracking number, please check your spam or junk email folder. If you still cannot find it, contact support@ozelectride.com.au with your order number and email or phone number.

How do I track my order on the courier’s website?

1. Go to the courier’s website.

2. Locate the tracking section.

3. Enter your tracking number.

4. Click on the 'Track' button to view the status of your shipment.

    

What should I do if the tracking information hasn’t been updated?

If the tracking information hasn’t been updated for a few days, please contact the courier service directly. If you need further assistance, you can also reach out to o support@ozelectride.com.au with your order number and tracking number.

What if my package is lost or missing?

If your package appears to be lost or missing, please contact the courier service first to check the status. If the issue remains unresolved, contact support@ozelectride.com.au with your order number, tracking number, and email or phone number for further assistance.

How long does it take for tracking information to appear?

Tracking information usually appears within 24-48 hours after your order has been shipped. If it has been more than 48 hours and you still cannot see any tracking information, please contact our customer support team via email to support@ozelectride.com.au

What are the expected delivery times?

Regular Parcel:

• Within metropolitan areas of capital cities, or within the same city or town: 2-4 business days

• Other country locations: 5-8 business days

• Shipment to certain remote locations may take longer.

Note: Courier services to some remote locations may not be supported. In this case, your will informed and you can either choose a pick-up location or cancel your order and receive a refund.

Where can I find the Warranty Policy?

Please refer to our Warranty page for details.

Where can I find details on returns and refunds?

Please refer to our Returns and Refunds page for details.

I have a change of mind. Can I return the item and how?

We accept returns within 14 days of receiving your item. The item must be in its original packaging, unused, unworn, and with tags. You will also need to provide the receipt or proof of purchase. Please refer to our Returns and Refunds page for details. If you would like to initiate returns, please email us asap: support@ozelectride.com.au

Shipping and processing charges will apply.

How do I initiate a return?

To initiate a return, please contact us at support@ozelectride.com with your order number and reason for return. You may be requested to provide images or videos of the unopened product in its original packaging. Your request will be reviewed and if approved, further information will be sent across.

What happens if my item is returned due to incorrect or incomplete shipping information?

Items returned due to incorrect or incomplete shipping information will be treated as Change of Mind returns. Shipping and processing charges will apply.

What is the process after my return is approved?

Once your return is approved, we will send you a return shipping label and instructions on where to send the package. Returns without prior authorization will not be accepted.

What are the conditions for Change of Mind returns?

Change of Mind refunds will not be accepted for:

• Health and safety products

• Bulk purchases

• Products that have been opened

If your Change of Mind return is accepted, you’ll be provided with a return label, and we will refund the item price minus return postage and a 10% restocking fee. If no return label is provided, we will refund the item price minus the 10% restocking fee. Shipping and postage charges will not be refunded.

What should I do if my item is defective, damaged, or incorrect?

Please inspect your order promptly upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately via email to support@ozelectride.com.au. We will assess the issue and rectify it. You may be asked to provide photos or videos of the item. Retain the defective item for return and refund and do not dispose of faulty items or their packaging.

lease refer to Returns and Refunds page for further details.

What warranty is offered on your products?

We offer 12-month manufacturer warranty on all our products. Please refer to our Warranty page for full details.

Are there any items that cannot be returned?

Certain items cannot be returned for safety and hygiene reasons, such as bike helmets, drink bottles, and bike locks. Custom products (e.g., personalized items or special orders), hazardous materials, flammable liquids, and gases are also non-returnable. Sale items and gift cards may not be eligible for returns; please contact us to confirm and seek approval.

How do I exchange an item?

For a swift exchange, we recommend returning the item and placing a separate order for the desired item. Please contact our support team via email support@ozelectride.com

How are refunds processed?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for the refund to reflect on your bank or credit card statement.

Where are your suppliers located?

We source from Australian suppliers only. Our suppliers are located across Australia and may have multiple warehouse locations